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Behind My Beauty
Free 2-5 day shipping on orders over $50
Free express shipping on orders over $100
3-4 hour delivery in Sydney orders over $150

Lodging a return request

For all return requests you will be required to lodge a return request via the My Account section of the website.

Simply login and select "My Returns". Then click "Request New RMA", complete the form and submit.

Please note that we can only process the return request with a completed return form.

The following table describes the types of return and respective conditions:
 TYPE OF REQUESTLODGE WITHINUSAGE CONDITIONSORIGINAL SHIPPINGRETURN SHIPPING
NORMAL PURCHASE 30 days of purchase date Unopened & unused Non-refundable At customer expense
FAULTY OR IRRITATION* 7 days of receiving order Less than 20% used Refundable Free with Reply Paid
NOT YOUR ORDER 30 days of purchase date Unopened & unused Refundable Free with Reply Paid
*Available only some beauty products